Refund policy
- Free Returns/Exchanges: You can return or exchange items for free within 7 days from the date of delivery if they are in unused condition, with original tags, and the packaging bag intact. Please remember that for multiple item exchanges, each item needs to have a separate request selecting preferred size and color.
- Post 7 Days: After 7 days, we regret that we won't be able to facilitate exchanges or returns for any reason. Additionally, we kindly ask you to make your size or color selection with care during your initial exchange, as we do not have Return/Exchange policy on Exchange order. Your understanding in this matter is greatly appreciated.
- Received a Damaged or Incorrect Product: In the rare event that a product you've ordered arrives in poor condition, is damaged, defective, or differs from what you ordered, you can initiate an exchange request directly on our website.
If you have purchased two or multiple items from a combo and choose to return either one of them, then the return amount credited would be as per the individual item price and not the combo price.
In exchanging for something else?
In the event of an exchange, you have the flexibility to select an alternative product of equal or lower value. If the replacement item has a lower value, the difference can be promptly refunded to you to your bank account. This will be completed within 7 working days from the time the parcel is received to our warehouse. Your satisfaction is important to us, and we're here to make your shopping experience a great one. If you have any questions or need assistance, please feel free to contact our support team. We're here to help.
Return/Cancellation Policy
After the return request has been made to customer service, it usually takes 4 business days for the product to be picked up from you and an additional 7 days to initiate a refund after a successful inspection of the product by the quality control department. Once the item is received in our warehouse, it undergoes a quality check which takes approximately 2 days. Receipt of the refund will depend on the payment method chosen by you.
The expected timelines are as below
|
Payment Method |
Refund Receipt Time |
|
Prepaid orders |
7 Business days after successful Quality Check |
|
COD Orders* |
7 Business days after successful Quality Check |
Cancellation policy:
If you need to cancel your order, please email us at info@dusklane.com within 12 hours of placing the order.
Please note that some of the orders ship almost immediately and it is not always possible to cancel. Any amount paid will be credited in the same payment method that was used for payment.
Thank you for choosing DUSKLANE!